/Help
Frequently asked
01How will you verify there is no plastic in the coffee?
An independent lab is testing the final product for microplastics. We will publish the results on this site. There is no plastic in the tank, valves, showerhead, pipe or body.
02Is the product certified safe?
Puresteel will be tested and certified by a nationally recognized testing lab (such as UL or Intertek) to household coffee-maker standards.
03What is the brewing temperature?
The average brewing temperature is 200°F.
04Do I need paper filters?
No. A reusable 304 stainless steel filter comes with the brewer, and paper filters also fit.
05What is your return policy?
See Shipping & Returns for the full terms.
06What is the warranty?
2-year limited warranty against manufacturing defects. We repair or replace. Excludes misuse, drops, normal wear, and neglect (e.g. scale / cleaning). See Warranty for details.
07Where is Puresteel based?
Austin, Texas. Founded by JC Foster. The company is Puresteel Technologies LLC.
Other questions: Write to us.